Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Taylor Smith

Taylor Smith

April 29, 2024

5  out of  5 rating by Taylor Smith
"Unfortunately, underwriting couldn’t insure me anymore but I was a customer for 7 years and always loved Mrs. Diane. She was very helpful and knowledgeable anytime I ever needed anything. It was out of their control that my policy was cancelled, and I’m super upset because I know I probably won’t find agents as honest as them. Even the person who generally answered the phones was absolutely the sweetest woman. I will miss them."
Profile photo of Norris Campbell

Norris Campbell

April 15, 2024

5  out of  5 rating by Norris Campbell
"I can't tell you about any other agent for State Farm, but Billy Upton is my boy! ANY and EVERY TIME I call he's available for whatever I need to know or talk about. I called about my rate, RIGHT THEN and THERE, he went over EVERYTHING that he could to reduce my rate. That was very much appreciated."
Profile photo of Ray Duhon

Ray Duhon

March 21, 2024

5  out of  5 rating by Ray Duhon
"I have always had great service, quick responses, and claims paid quickly. Prices are competitive and they take good care of their customers."
Profile photo of Dr. TL Evans

Dr. TL Evans

June 6, 2023

5  out of  5 rating by Dr. TL Evans
"I was shopping around for auto and home insurance rates online and requested a quote from State Farm. Luke Upton called and took excellent care of my insurance needs. He saved me so much money, I kept asking if he was kidding. I can’t thank him enough. He went above and beyond to provided extraordinary customer service. It is easy to write up a complaint and forget about our moments of excellence like my experience with Mr. Upton. I am giving him his flowers!!! So thankful to have found you all and will be around for the long haul and will refer others."
Profile photo of Deborah Drummond

Deborah Drummond

January 12, 2023

5  out of  5 rating by Deborah Drummond
"I love the people that work there."
Profile photo of Yogi Bynum

Yogi Bynum

January 9, 2023

4  out of  5 rating by Yogi Bynum
"Ms Gladys is super nice. Her perfessionalism speaks volumes. I appreciate her for being patient and answering all of my questions to help me get a better understanding about my policy."
Profile photo of Billy


August 24, 2022

1  out of  5 rating by Billy
"We were with them for over 17 years. Because I am a loyal person. I only filed two claims other than car claims. We were insurance poor lol. One was on a claim for my house for hail damage. unbeknown to me there was a hurricane clause added to the policy with a 12,000 deductible, I fixed the roof myself it was cheaper. The second claim was for a mobile home on my property. When we first moved in (2007) it was used as storage. Then my son moved into the mobile home, at that time I communicated to the agent what was going on. I had informed the agent when my son moved into the mobile home in 2008. That i was going to be using the mobile home as rental property at that time. I have had several insurance reviews after that, because after the roof issue on one of my homes I spoke about earlier. In that time the agent (Billy Upton) had some of his personnel change. We had insurance on everything we had through them. IE; 2 cars, 2 motorcycles,2 houses, a camper and a mobile home. I also have had three sons grow up in that time span. i paid monthly auto insurance sometimes as high as 750.00 a month The mobile home was damaged in a high wind storm in 2018 It had 5 trees go through it. I put in the claim and had the adjuster come out. He, not the insurance agent informed me that I only had coverage for a storage on the Mobile Home. (2018) I told her ( the Agent) that I was renting the home out. I was told since I was renting the Mobile home out not using it as storage that I had no coverage and they State farm said I had no claim. 17 years all my insurance through this agent. Do you really think I never told her that I was renting the Mobile home. I was also renting the home next to it out. which they said that they showed that as being a rental property but not the Mobile home. Long story short I ended up loosing the Mobile home valued at 34,000. I had tp pay 6000 for a company to come cut it up and haul it away. State Farm also threatened to cancel my insurance on the house next to it if I didn't hall it away by a certain time. The agent stated that I never told her that I was using the Mobile home for rental purposes since 2008. it was damaged in 2018 All in all state farm cost me over 40,000 dollars plus the loss of revenue. We are no longer with Snake Farm and never will be again."
Profile photo of Karen Hilton-Clarke

Karen Hilton-Clarke

May 8, 2022

5  out of  5 rating by Karen Hilton-Clarke
"I must share the wonderful experience I had recently with State Farm concerning a substantial claim for repairs to my car. For 18 years I held auto insurance with Billy Upton's State Farm's office in Douglasville, Georgia and have always received excellent service. However, with this last car repair claim, the response I received from State Farm was exceptionally great from start to finish. They quickly took care of all my needs including my car rental making a difficult situation easy to bear. I should mention I also have my homeowners insurance with State Farm and I am a very happy customer. K. Hilton-Clarke"
Profile photo of Jane McCravy

Jane McCravy

September 16, 2021

5  out of  5 rating by Jane McCravy
"We have been customers of Billy Upton's State Farm for 27+ years and are really happy with the service we receive from all the Staff especially Gladys Norris. She has been really helpful with a claim that we were not having any success with the claims reps. Gladys is really a great asset to us and to State Farm. We would highly recommend them to Others."
Profile photo of Gerald T. Hust

Gerald T. Hust

April 2, 2021

5  out of  5 rating by Gerald T. Hust
"A few months ago I discovered an error in payments made to State Farm by my banking establishment. I contacted Billy Upton's office to request a refund. Billy asked his office manager, Gladys Norris, to assist me. Gladys was very diligent and caring and pursued this matter over a number of weeks. The error went back over five years. Gladys succeeded in obtaining for me a full refund. This result far exceeded my expectations. Thank you Gladys for caring so much and working so hard for your customer."
Profile photo of Brandon Priest

Brandon Priest

January 14, 2021

5  out of  5 rating by Brandon Priest
"Friendly an perfessional. They will make sure you save on your insurance needs..."
Profile photo of Russell Mauldin

Russell Mauldin

November 11, 2020

5  out of  5 rating by Russell Mauldin
"Friendly staff! Very helpful and patient"
Profile photo of Bill Upton

Bill Upton

February 2, 2020

5  out of  5 rating by Bill Upton
"This guy is awesome! Been an agent for 48ish years and still personally handling his business. Full staff of dedicated agents to help you. Every time I go in, Billy treats me like a son."
Profile photo of Karen Dobbs

Karen Dobbs

January 24, 2020

5  out of  5 rating by Karen Dobbs
"The staff is always sweet and treat me like family."
Profile photo of Joyce Wilson

Joyce Wilson

January 13, 2020

5  out of  5 rating by Joyce Wilson
"Everyone is very friendly! They take care of all of my commercial auto policies as well as my personal home and auto. They always respond quickly! Great service!!"
Profile photo of James Saffo

James Saffo

January 4, 2020

5  out of  5 rating by James Saffo
"Bill Upton is the best insurance agent in West Atlanta. My family have been insured with State Farm and Mr. Upton for almost three decades. The staff is the best and I have been helped tremendously by this agency."
Profile photo of Theresa Gregory

Theresa Gregory

November 12, 2019

5  out of  5 rating by Theresa Gregory
"Billy is great! He helped me with switching to state farm insurance and also helped me with knowledge of our house insurance. I highly recommend his services!"
Profile photo of Ralph Harper

Ralph Harper

August 17, 2019

4  out of  5 rating by Ralph Harper
"The ladies are very nice and knowledgeable."
Profile photo of Wendy Price

Wendy Price

July 31, 2019

5  out of  5 rating by Wendy Price
"I've been with Billy Upton State Farm since 1976. He has taken care of me and my family for years. The best insurance agent in the country for my money! I've had other agents in CA, etc and none compared. Thank you Billy and team, especially Sherry!!"
Profile photo of madeline


April 1, 2019

5  out of  5 rating by madeline
"People so friendly"
Profile photo of Karen Lingefelt

Karen Lingefelt

February 6, 2019

5  out of  5 rating by Karen Lingefelt
"We love Mr Upton state farm he has helped us for many years"
Profile photo of Brenda Dameron

Brenda Dameron

February 27, 2018

5  out of  5 rating by Brenda Dameron
"I’ve been using Billy Upton’s State Farm office for over 25 years. They are very personable and knowledgeable about any questions I’ve ever had regarding insurance And go out of their way to provide excellent customer service."
Profile photo of Cameron W

Cameron W

January 4, 2018

1  out of  5 rating by Cameron W
"I have been with this office for a few years now without any problems until recently. One of my discounts were removed from my policy and I was charged for it. I called the office to inquire what happened, and after days of calling back and forth, there was no fault of my own, and the discount was reapplied. Even though the discount was reapplied to my policy, I was charged an "correction fee". I am not sure why I am expected to pay for their mistake! I spoke to Mr. Upton regarding this incident, and he assured me he would "get to the bottom of it" and return my call... five days later... no call back yet."
Profile photo of Angie Freda

Angie Freda

April 10, 2017

1  out of  5 rating by Angie Freda
"These people act nice and then screw you over. They will never have my business again. They say one thing then tell someone else different. They tell you its your fault and that you or another customer is lying when you witnessed them saying it. Worst customer service i have ever experienced. I also stopped recieving a bill from them 6 months ago and have informed then of the problem and they still have yet to send one"
Profile photo of Sylvia J

Sylvia J

May 24, 2016

5  out of  5 rating by Sylvia J
"SUPERIOR - Billy Upton is by far the best State Farm Agent in the state of Georgia. His staff is seasoned. Well versed. Caring and intelligent. Call his office for all your insurance needs!"